PLUMSTED TOWNSHIP Pride in Plumsted, the State's Center Plumsted Township P.O. Box 398 New Egypt, NJ 08533 APPENDIX "II" OFFICE OF CABLE TELEVISION CABLE TELEVISION SURVEY Please Print, Fill In and Return to Address Above 1.  Are you presently a subscriber to cable television?      Yes ______       No ______       Not Available ______    If yes, number of sets connected to cable: ______    If no, have you ever subscribed to cable within the municipality?    Yes ______       No ______    If yes:    Why? _____________________________________________________________________   2.  Have you changed your cable service since your cable was installed (i.e. level of service)?    Yes ______       No ______    If yes:    Why? ______________________________________________________________________    What changes did you make? ____________________________________________________   3.  Have you ever subscribed to another cable system?    Yes ______       No ______    If yes, how does (the local cable company) compare to the other system?    a) better ____  b) worse ____  c) same  ____    Comments on the other cable system: ______________________________________________    ___________________________________________________________________________   4.  Why do you subscribe to cable television?    a) _____ no reception or poor reception without it  b) _____ movies  c) _____ variety of programs  d) _____ sports  e) _____ other ___________________________________     5.  Are you satisfied with (the local cable company's) service?     Yes ______       No ______     6.  Have you had any problems with your cable service in the past six months?     Yes ______       No ______     7.  Which if any of these problems have you had in the past six months?    a) _____ Complete loss of cable for several hours (outage)  b) _____ picture quality poor on all stations  c) _____ picture quality poor on specific stations  d) _____ equipment problems  e) _____ other ___________________________________     8.  Would you say that outages occur..    a) _____ frequently?  b) _____ only during bad weather?  c) _____ occasionally?  d) _____ hardly ever?     9.  Has (the local cable company) field technician, representative made a service call to your home in the past six months?    Yes ______       No ______    If so, for what reason? ________________________________________________________     10. How many days did you wait for a service appointment?      a) _____ less than one day  b) _____ 1 to 2 days  c) _____ 3 to 5 days  d) _____ 6 to 10 days  e) _____ over 10 days    If longer than three days, was it for a specific appointment (e.g., Saturday, at your special request)?    Yes ______       No ______     11. Have you contacted (the local cable company) with complaints or questions by telephone?    Yes ______       No ______     12. Have you had any billing problems with (the local cable company)?    Yes ______       No ______    If yes, explain _______________________________________________________________     13. Please rate (the local cable company's) service in the following areas:      (G=Good; S=Satisfactory; P=Poor; N/A=Not Available      a) reception G S P N/A  b) routine service response (including installation) G S P N/A  c) emergency service response G S P N/A  d) telephone accessibility G S P N/A  e) billing adjustments G S P N/A  f) courtesy of employees G S P N/A  g) basic programming selection G S P N/A  h) premium programming selection G S P N/A     14. Have you ever watched locally originated programming?    Yes ______       No ______     15. Have you ever watched public, educational and governmental ("PEG") access programming?    Yes ______       No ______     16. Would you be interested in seeing more municipality specific programming?    Yes ______       No ______     17. Rank local programming in order of importance to you on a scale of 1 to 5.      a) local news ___________  b) Board of Education meetings ___________  c) local public opinion ___________  d) senior citizen programs ___________  e) children's programs ___________  f) local sports ___________  g) education programs ___________  h) council meetings ___________  i) other _______________________ (specify) ___________     18. How important are the following to you?      (5= very important; 1= not important)      a) expansion of channel capacity/programming ___________  b) quality of service ___________  c) cost ___________  d) local programming: ___________        education ___________        governmental ___________        public ___________     19. What types of additional programming services would you like to see?      a) _____ sports programming  b) _____ informational and education programming  c) _____ cultural programming  d) _____ children's programming  e) _____ first run popular movies  f) _____ music programming  g) _____ other ___________________________________     COMMENTS: ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________